Rules for buying and selling goods in the e-shop “Hookahshop.lt”

Updated 05/08/2020 

Other pages:

RETURN AND WARRANTY REPAIR

PRIVACY POLICY

  1. Definitions

1.1. Seller - a natural or legal person specified in the Goods order, whose goods are sold on the website www.Hookahshop.lt in accordance with these Rules and who is responsible for the execution of the order submitted by the Buyer. The details of the Seller with whom the purchase and sale agreement of the respective goods is concluded in accordance with these Rules shall be specified in the Goods Order.

1.2. Hookahshop.lt - website located at www.Hookahshop.lt, where the Sellers' goods are sold and administered by the State Tax Inspectorate under the Ministry of Finance of the Republic of Lithuania, registered permanent resident company: LBA PROJEKTAI, company code: 05611977, VAT payer code: LT100013365018 , mail order or online sales, code according to NACE Rev. 2 * 479100 legal, registered office address Architektų str. 87-50, LT- 04207 Vilnius. Hookahshop.lt in these Rules is also understood as the Seller in relation to the goods sold by him.

1.3. Buyer - 1) a capable natural person, ie a person who has reached the age of majority and whose capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen who has the consent of his or her parents or guardians, unless he or she is emancipated; 3) a legal person.

1.4. Parties - Buyer and Seller together.

1.5. Personal data means any information relating to an identified or identifiable natural person (data subject); "identifiable natural person" means a person who can be identified, directly or indirectly, in particular by an identifier such as name, personal identification number, location and internet identifier or by one or more physical identifiers of that natural person, characteristics of physiological, genetic, mental, economic, cultural or social identity.

1.6. The Rules are these “Rules of Purchase and Sale of Goods on Hookahshop.lt”, which are applied to each purchase of the Buyer by Hookahshop.lt and to each Purchase and Sale Agreement concluded between the Buyer and the Seller.

1.7. Account - the result of registration with Hookahshop.lt based on the Rules for the use of the Buyer's www.Hookahshop.lt, due to which a personal account of the Buyer (account) protecting his personal data and order history is created.

1.8. Privacy Policy - a document approved by Hookahshop.lt, which provides the basic rules for the collection, storage, processing and storage of Personal Data, using the Hookahshop.lt Privacy Policy does not cover the processing of Personal Data when such data is processed by the Seller. The processing of personal data by the Seller shall be performed in accordance with the procedure established by the Seller. Before purchasing the goods and concluding this agreement with the Seller, the Buyer should carefully read the personal data processing policy applied by the Seller.

1.9. Agreement - a purchase and sale agreement of the respective Goods concluded between the Buyer and the Seller, which is considered concluded from the moment of the Order confirmation, ie from the moment of submitting the order. It is considered that the terms of each Agreement concluded between the Buyer and the Seller are identical to the terms of these Rules and such Agreements are always executed by the parties in accordance with these Rules.

1.10. Order - an order of Goods, which specifies the Goods the Buyer wishes to purchase from the Seller, specified in the same order.

 

  1. General provisions

2.1. The Buyer confirms the Rules after getting acquainted with them and ticking the box next to the statement "I have read the Hookahshop.lt rules for buying and selling goods and I agree with them". The Rules approved in this way are a legal document binding on the Parties, which sets out the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment for goods, delivery and return procedures, liability of the parties and other conditions related to purchase and sale of goods on Hookahshop.lt.

2.2. By creating an account with Hookahshop.lt, the Buyer confirms the Rules during the first registration. After the Buyer approves the Rules during the first registration (account creation), the Rules apply to all purchases of the Buyer made by Hookahshop.lt and to all purchase and sale agreements concluded with the Sellers before the publication of the updated Rules. After updating the Rules, they shall be applied in accordance with the procedure discussed in this clause from their publication on Hookahshop.lt.

2.3. Only Buyers, as defined in Clause 1.3 of the Rules, have the right to buy from Hookahshop.lt. By approving the Rules and having read the Privacy Policy (Clause 2.4 of the Rules) and the Rules for using Hookahshop.lt, the Buyer confirms that he has the right to purchase goods from Hookahshop.lt.

2.4. Hookahshop.lt has the right to change, amend or supplement the Rules in case of necessity or in the circumstances provided for in the legal acts of the Republic of Lithuania. Buyers will be informed about this by logging in to the Account or Hookahshop.lt when purchasing goods from the selected Seller after the new version of the Rules enters into force.

2.5. The Buyer must read the Privacy Policy approved and publicly announced by Hookahshop.lt. The Buyer's Personal Data will also be transferred to the Seller from whom the Buyer buys the Goods and such Personal Data will be processed in accordance with the Seller's order, as well as in accordance with the security obligations between Hookahshop.lt and the Seller.

2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer is responsible for providing the Seller with a valid e-mail address belonging to the Buyer.

 

  1. Ordering goods, the moment of establishing a legal relationship of purchase and sale

3.1. The buyer can order goods on Hookahshop.lt by choosing one of the following methods:

3.1.1. by registering online at Hookahshop.lt (entering your registration name and password);

3.1.2. telephone;

3.1.3. in stores.

3.2. When ordering goods in one of the ways specified in clauses 3.1.1 - 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided in the Hookahshop.lt system his / her Personal Data necessary for proper ordering of goods, which are processed by Hookahshop.lt in accordance with the Privacy Policy.

3.3. Orders for goods submitted by telephone or in the Stores are executed in accordance with the Rules and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees with the Rules and their application.

3.4. When the Buyer, having selected the purchased product or service and formed a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, the Seller and the Buyer are considered to have a sale and purchase agreement. The Buyer is informed about the order confirmation by submitting a notification by the e-mail specified by the Buyer. The Seller shall send the Buyer a link to the applicable Rules together with the order confirmation to the e-mail address provided by the Buyer.

3.5. By approving the Rules, the Buyer agrees that the instruction of the ordered goods in Lithuanian should be provided no later than at the time of delivery of the goods to the e-mail address specified by the Buyer. All essential information about the product and its properties is provided in the Seller's product description Hookahshop.lt.

3.6. Each Buyer's order is stored in Hookahshop.lt and in the Seller's database in accordance with the procedure established in their privacy policy.

 

  1. Buyer 's rights

4.1. The Buyer has the right to purchase goods and order services from Hookahshop.lt in accordance with the procedure established by these Rules.

4.2. The Buyer has the right to cancel the order in accordance with the procedure established by these Rules.

4.3. The Buyer has the right to withdraw from the Agreement in accordance with the procedure established by these Rules.

4.4. The Buyer has the right to replace or return the purchased goods in accordance with the procedure established by the Rules.

4.5. The Buyer has other rights established in these Rules, Privacy Policy, Hookahshop.lt Terms of Use and legal acts of the Republic of Lithuania.

 

  1. Obligations of the buyer

5.1. When using Hookahshop.lt, the Buyer must fulfill his obligations, comply with these Rules, Privacy Policy, Hookahshop.lt rules of use, other conditions clearly indicated by Hookahshop.lt, and not violate the legal acts of the Republic of Lithuania.

5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules. Having chosen to pick up the goods in the Store, the Buyer must pick them up in the selected Store within the terms specified in the Rules.

 

  1. Seller 's rights

6.1. The Seller and Hookahshop.lt have the right to cancel his order without prior notice to the Buyer, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.

6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, through Hookahshop.lt, has the right to contact the Buyer with the details specified in the order in case of uncertainties regarding the information provided in the order. In this case, the term of delivery of the goods starts to count from the day of contact with the Buyer. The Buyer's order may be canceled without prior notice if: i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information within the time specified by the Seller, or iii) if the Buyer does not give the Seller consent data verification.

6.3. The Seller has the right, at its own discretion, without the separate consent of the Buyer to split the purchase of goods selected by him (goods of a particular seller in the basket) into separate orders, unless the Buyer wishes to purchase the goods in the basket before placing orders. In the case of such a breakdown, the price of additional services for a specific order (eg delivery, delivery, etc.) is broken down accordingly for individual orders and is calculated for each order separately and may therefore differ from the price of services specified in the description of the specific item. The Seller has other rights established in these Rules, Privacy Policy, other Hookahshop.lt documents and legal acts of the Republic of Lithuania.

 

  1. Obligations of the seller

7.1. The Seller undertakes to execute the Buyer's orders in accordance with the procedure established in these Rules and to communicate with the Buyer by means of the Hookahshop.lt website and never to communicate with the Buyer through any other channels, unless directly provided for in these Rules or on the Hookahshop.lt website. The Buyer and the Seller hereby expressly confirm that any communication regarding the execution of the order made outside the Hookahshop.lt website (system) is not binding on the parties and is not obligatory for them.

7.2. The Seller undertakes to clearly and comprehensibly provide the Buyer with the information established in Article 6.228-7 of the Civil Code of the Republic of Lithuania in the Hookahshop.lt system.

7.3. The Seller and Hookahshop.lt undertake to respect the Buyer's privacy, to process the Buyer's Personal Data only in accordance with the Rules, Privacy Policy, Hookahshop.lt Terms of Use and the legal acts of the Republic of Lithuania and the European Union.

7.4. Hookahshop.lt undertakes to inform the Buyer before the submission of the order about the suspension or termination of the functions of Hookahshop.lt relevant for the execution of the order, as well as the changes specified in clauses 6.2 - 6.3 of the Rules. Submission of information in the Hookahshop.lt Account or on the Hookahshop.lt e-commerce website is considered appropriate information. When the Buyer's order has already been accepted for execution, the Buyer shall be informed about the suspension or termination of the functions of Hookahshop.lt relevant for the execution of this order with one of the contact details provided by the Buyer (by phone, sms or e-mail).

7.5. Under the conditions provided for in the Rules, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.

7.6. In case the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, Hookahshop.lt may offer him a similar or analogous product sold by another Seller informing about it by one of the contact details provided by the Buyer (by phone, sms or e-mail). If the Buyer does not agree to be replaced by a similar or similar product sold by another Seller, the Seller, who is unable to deliver the Buyer's selected goods, undertakes to return the money paid to the Buyer within 14 (fourteen) business days, if prepaid, and cancel in all cases order.

7.7. In the event that within 3 (three) business days from the submission of the offer, the Buyer has confirmed through one of the contacts indicated on the Hookahshop.lt e-commerce website that he agrees to change the product to another Seller, the original Seller undertakes to return to the Buyer an item that the original Seller is unable to deliver and compensate for the difference in price.

7.8. The Seller, disagreeing with the Buyer's requirements, must provide the Buyer with a detailed reasoned written response no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer's application through Hookahshop.lt, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.

7.9. The Seller undertakes to perform other obligations imposed on the Seller by the Rules and legal acts of the Republic of Lithuania.

 

  1. Commodity prices, payment procedure and terms

8.1. The prices of the goods on Hookahshop.lt are indicated in euros, including the amount of VAT valid at that time in accordance with legal acts and other taxes, if any.

8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be limited, therefore the final list of payment methods applicable to the respective order is indicated next to the respective order):

 

8.2.1. using electronic banking;

8.2.2. Bank transfer;

8.2.3. cash or bank card during delivery / collection of goods;

8.2.4. in other ways specified on the Hookahshop.lt website

 

8.3. When the Seller receives payment for the goods or receives confirmation of purchase financing (when such payment method is applied and if the Buyer has chosen the payment method established in Clause 8.2.4 of the Rules), the order of goods is confirmed.

8.4. By approving the Rules, the Buyer agrees that the purchase documents - VAT invoices, which are also the warranty documents applicable to the goods, may be submitted to him physically together with the goods or electronically to the e-mail address specified in the Buyer's registration form immediately after ordering. VAT invoices shall indicate the details of the Seller, the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, and other necessary data approved by the legal acts regulating accounting.

8.5. The price of the goods may change after the Seller has confirmed the order only in exceptional cases, when the price of the goods has changed due to technical error of information systems, correction of obvious errors and other objective substantive reasons beyond the Seller's control (in case of evidence). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller within Hookahshop.lt within 2 (two) working days of the contacts specified on the Hookahshop.lt e-commerce website. paid amounts under such canceled order.

 

  1. Delivery of goods

9.1. When ordering goods, the Buyer may choose one of the methods of presenting the goods specified in the specific offer of the goods sold by the Seller.

9.2. If the Buyer chooses the home delivery service during the order:

9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.

9.2.2. The buyer undertakes to accept the goods himself. A valid identity document (identity card, passport or a new model driving license) must be presented upon acceptance of the goods. If the Buyer does not accept the goods himself even though the goods are delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller.

9.2.3. The goods are delivered by the Seller or his authorized representative.

9.3. The buyer can pick up the goods free of charge in the Hookahshop.lt Store. If the Buyer chooses the following method when placing the order:

 

9.3.1. The ordered goods must be picked up no later than 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods can be picked up.

9.3.2. The goods can be picked up only by the person who placed the order or the person specified at the time of placing the order. When picking up the goods, it is necessary to have a valid identity document (identity card, passport or a new model driver's license) with you and present it to the Hookahshop.lt employee.

9.4. If the Buyer chooses the delivery of the Goods to the Omniva post office or to the LP EXPRESS parcel self-service terminal during the ordering process:

9.4.1. Goods weighing less than 30 kg can be picked up at Omniva post machines or LP EXPRESS self-service terminals. Goods heavier than 30 kg are not delivered to post offices and parcel self-service terminals.

9.4.2. The shipment must be picked up from Omniva ATM within 7 (seven) calendar days after the Seller has informed the Buyer by e-mail that the goods can be picked up. The shipment must be picked up from the LP EXPRESS parcel self-service terminal within 5 (five) calendar days after the courier has informed the Buyer that the goods can be picked up.

9.4.3. The terms of delivery and the fee applicable to the Buyer are described in: LP EXPRESS - https://hookahshop.lt/atsiimkite-siunta-lp-express-siuntu-savitarnos-terminaluose/ and Omniva - https://hookahshop.lt/atsiimkite-siunta-omniva-pastomatuose/.

9.5. Delivery terms specified in the Product description are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the order confirmation. Delivery deadlines do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the lack of the ordered goods. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods. If the Seller does not deliver the goods within the term specified in the order of the goods and the Parties do not agree on an additional term for delivery of the goods, the Buyer may exercise the right to refuse the contract of purchase or sale of goods or services.

9.7. The Seller is released from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and / or independent of the Seller or due to circumstances beyond the Buyer's control.

9.8. In case of physical collection of goods in the Store - check the condition of the shipment and the goods (ies) with Hookahshop.lt and sign the delivery-acceptance document of the shipment. After the Buyer signs the delivery-acceptance document, the goods are considered to be in good condition, without any damage, the cause of which is attributable to non-factory defects, and no discrepancies in the product (s). Noticing that the packaging of the delivered product is damaged (wrinkled, wet or otherwise externally damaged), the product (s) is (are) damaged and / or the product (s) is in an incorrect configuration, the Buyer must indicate this in the product delivery-acceptance document and in case of physical collection of goods in the Store - Hookahshop.lt, to draw up a report of damage / discrepancies of the free-form shipment and / or goods (s). If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods, when the cause of such damage is not a factory defect and for discrepancies in the assembly of goods only if these discrepancies can be identified during the external inspection.

9.9. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

9.10. If, in accordance with Clauses 9.2 - 9.5 of the Rules, the Buyer does not take back the goods within the set term or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer about another delivery time and / or method. If the Buyer still does not collect the goods or fails to deliver them, such goods are returned to the Seller, the order is canceled and the Buyer is refunded the bank fees, deducting bank charges applicable to the Seller, bank delivery fee, if applicable, and administrative fee. , provided for in paragraph 8.7 of these Rules, if applicable.

9.11. If, in accordance with Clauses 9.2 - 9.5 of the Rules, the Buyer does not take back the goods within the set term or fails to deliver them to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is canceled.

 

  1. Product quality guarantee and expiration date

10.1. The characteristics of each product sold by the Seller Hookahshop.lt are indicated in the product description attached to each product.

10.2. The goods offered for sale by the seller are of appropriate quality. The product complies with the consumer sales contract if:

10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product provided by the Seller as an example or model when advertising that product on Hookahshop.lt;

10.2.2. the product is fit for its intended use;

10.2.3. the product meets the quality indicators that are normally characteristic of the same type of goods and which the Buyer can reasonably expect based on the nature of the goods and public statements made by the manufacturer, his agent or seller, including advertising and marking of the item.

10.3. Neither the Seller nor Hookahshop.lt is responsible for the fact that the goods sold by the Seller Hookahshop.lt in their size, shape, color or other parameters may not correspond to the actual size, shape, color or other parameters of the monitor used by the Buyer or other technical reasons, beyond the control of the Seller. The photos of the goods are for illustrative purposes only and are illustrative. The colors, inscriptions, parameters, dimensions, sizes, functions, and / or any other properties of the original products may look different from reality due to their visual characteristics, so please refer to the product properties specified in the product descriptions. The buyer is advised to read the product description.

10.4. The seller provides a quality guarantee valid for a certain period of time for different types of goods, the specific term and other conditions of which are specified in the descriptions of such goods or together with the invoice of the goods, which corresponds to the warranty card.

10.5. The quality guarantee provided by the seller does not limit or restrict the rights of consumers, which are imposed on them by legal acts when purchasing a product or service of poor quality.

10.6. The seller does not provide warranty maintenance services for the goods (except for simple inspections of the operation of the goods, which do not require special knowledge):

10.6.1. if the center (s) providing warranty service is (are) outside the Republic of Lithuania, the Seller shall organize the sending of the Goods to such center (s);

10.6.2. if the center (s) providing warranty service is in the Republic of Lithuania, the Buyer shall be directed to such center (s).

 

10.7. The information contained in the information media is not covered by the warranty. The cost of data loss or recovery is not covered.

10.8. In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the end of the shelf life.

10.9. Information relating to the warranty conditions for individual types of goods is provided - https://hookahshop.lt/grazinimas-ir-garantinis-taisymas/.

 

  1. The right to withdraw from the contract of sale, return and exchange of goods

11.1. Right to withdraw from the sales contract:

11.1.1. The Buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days without giving a reason by notifying the Seller or Hookahshop.lt, which informs the Seller about the Buyer's decision to withdraw from the contract. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer notifies Hookahshop.lt about the withdrawal from the purchase and sale agreement in one of the following ways: by filling in the model withdrawal agreement or by submitting a clear statement setting out his decision to withdraw from the agreement. Notice of withdrawal is sent by e-mail. by mail [email protected]. Upon receipt of the Buyer's notice, Hookahshop.lt shall immediately send an acknowledgment of receipt of the notice and inform the Seller.

11.1.3. The term of 14 (fourteen) days provided for to exercise the right of withdrawal from the sales contract is calculated as follows: a. when a contract of sale is concluded, from the date on which the Buyer or a person specified by him, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product from different Sellers in one order and the goods are delivered separately - from the day when the Buyer or a person specified by him, except for the carrier, receives the goods of the respective Seller; c. if the goods are delivered in different lots or parts, from the day when the Buyer or a person specified by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, from the date on which the Buyer or a person specified by him, other than the carrier, receives the first goods.

11.1.4. If the Buyer has refused the purchase and sale agreement before the product has been delivered to him, the Buyer must inform about it by the contacts indicated on the Hookahshop.lt website. The Buyer's refusal is formalized as a rejection of the order and the Seller is informed about it.

11.1.5. If the Buyer has withdrawn from the sale and purchase agreement after the goods have already been delivered or has withdrawn it, the provisions provided for in Clause 11.6 of the Rules shall apply.

11.2. The seller has an additional money back guarantee

11.2.1. After 14 (fourteen), but not later than 30 (thirty) days from the date of delivery or collection of the goods, the Buyer has the right to use the additional money back guarantee provided by the Seller to the Buyer, if all returned goods have authentic labels, protective bags and original packaging. the packaging is not damaged, ie the goods have not lost the appearance as sold.

11.2.2. The Buyer must notify of the intention to use this guarantee within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer. The message is sent by e-mail. by mail [email protected], the notification must indicate the returned goods.

11.2.3. If the notification is made within 14 (fourteen) calendar days from the day of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.

11.2.4. If the notice is given after the expiry of the period of 14 (fourteen) calendar days, but not later than within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks related to the return of the goods. In all cases, the goods must be returned to the relevant Seller before the expiry of a period of 30 (thirty) calendar days from the date of delivery or collection of the goods.

11.2.5. The buyer has the right to return the goods by sending them to the addresses indicated on the Hookahshop.lt e-commerce website or by bringing them to the Hookahshop.lt Store.

11.2.6. The seller's additional money back guarantee cannot be used if the following items are ordered:

11.2.6.1. packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;

11.2.7. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.

11.3. Rules for the exchange and return of goods of appropriate quality

11.3.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the day of delivery of the goods to him. If there is a price difference when changing the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer's notification of the wish to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent by e-mail. email [email protected]

11.3.2. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he shall return the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of wish to exercise this right, and if the Goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return.

11.3.3. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.3.4. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.

11.4. Rules for exchange and return of goods of poor quality

11.4.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.

11.4.2. If the Buyer has purchased goods of unsuitable quality and has indicated this in the delivery-acceptance document (if not marked, the provisions of Clause 11.3 of the Rules apply) or the unsuitable quality of the goods is due to a manufacturing defect or non-compliance with the manufacturer's specifications, the Buyer may return the goods and may, at its option, require:

11.4.2.1. that the Seller eliminates the defects of the goods free of charge within a reasonable time, if the defects can be eliminated;

11.4.2.2. to reduce the purchase price accordingly;

11.4.2.3. that the product is replaced by an analogous product of suitable quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;

11.4.2.4. to refund the price paid and to withdraw from the sales contract when the sale of goods of inappropriate quality is a material breach of the order.

 

11.4.3. The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Rules. The Buyer must make his choice when returning the goods to the Seller. If the Buyer has not been able to implement the method provided for in Clause 11.4.2, the Seller shall offer an alternative method provided for in Clause 11.4.2. The buyer has no right to change the chosen method of redress. The buyer does not have the right to terminate the sales contract if the defect in the goods is insignificant.

11.4.4. In order for the buyer to return the goods, the following conditions must be met:

 

11.4.4.1. notify the Seller by the contact indicated on the invoice or by Hookahshop.lt e-mail. by mail [email protected], The notification must indicate the returned goods;

11.4.4.2. to submit a document of acquisition of goods, a document confirming the guarantee (if it has been issued);

11.4.4.3. submit a free-form application and submit it to Hookahshop.lt.

 

11.4.5. The Buyer may exercise the right to return goods of unsatisfactory quality within the term of its quality guarantee specified in the document of purchase of goods, which is specified by the Seller from whom the Buyer purchased the goods.

11.4.6. The Buyer must pay for the delivery costs and the return of the goods, and the Seller, convinced that the goods have been returned due to improper quality, must return the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. When returning the goods, Clause 11.6 of the Rules shall be followed.

11.4.7. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the goods of incorrect quality, and if the goods are not returned by the Buyer to the Seller, the term provided in this paragraph is calculated from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.4.8. Non-refundable refunds for goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules for using or storing the goods have been violated, or the goods have been misused or misused .

11.4.9. Separate rules for the return of goods of unsatisfactory quality by the Seller may be provided in the warranty documents accompanying them. Such return rules applied by the Seller shall apply to the extent that they do not contradict these Rules. In the event of a discrepancy between these Rules and the rules applied by the respective Seller, these Rules shall prevail.

 

11.5. Replacement and return of goods upon delivery of different goods

 

11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform Hookahshop.lt by e-mail. by mail [email protected] or by calling +370 692 26633. Upon receipt of information about the delivered non-goods, Hookahshop.lt informs the Seller, who undertakes to pick up such goods at his own expense and replace them with suitable goods. In case the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of withdrawal from the contract, and if the Goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return.

11.5.2. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.

 

11.6. Procedure for return of goods and money

11.6.1. The Buyer has the right to apply directly to Hookahshop.lt for the return of goods purchased from the Sellers.

11.6.2. The Buyer may exercise the right to return the goods only if the term for return of the goods has not been missed. When returning goods Rules 11.1. -11.3. Additional requirements apply in the cases set out in points 1 to 4: the goods have not been damaged or substantially altered in appearance, nor have they been used - all returned goods must bear authentic labels, protective bags and original packaging.

11.6.3. All gifts that were given with the purchased item must be returned at the same time, unless the purchased item is returned due to defects in its quality, and gifts accompanied by its nature within the period from the purchase of the item to the day the defect became apparent. have been consumed or the expiration date of such gifts has expired.

11.6.4. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they are not damaged during shipment. The Seller from whom the Buyer purchased the goods has the right not to return the money for the goods returned with defects. The Seller shall not be liable for parcels sent by the Buyer in an improperly packaged manner with incorrect address, as well as if the parcels were lost or damaged at the time of return to the Seller.

11.6.5. If the Buyer has purchased a set of goods from Hookahshop.lt, he must return the entire set of goods to the Seller, ie the Buyer may exercise the rights provided for the return of the goods only in respect of all the goods in the set. In case at least one of the goods in the set does not meet the requirements provided for in Clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the returned whole set of goods.

11.6.6. After exercising the rights provided for in clauses 11.1-11.5 of the Rules, the Buyer must fulfill the requirements provided for in the Rules regarding the return of the goods and follow the procedure provided therein.

11.6.7. The Buyer can return the Goods by delivering them to Hookahshop.lt stores by returning them via couriers to Hookahshop.lt. The Goods must be returned to the Seller at the address indicated in the invoice provided by the Seller to the Buyer or through Hookahshop.lt. The procedure and conditions of delivery of heavy goods (to assess, change, correct or return the quality of goods) to the Seller shall be separately agreed by the Buyer and the Seller via Hookahshop.lt by phone or e-mail. by mail [email protected] or the Buyer delivers them directly to the Seller.

11.6.8. If the Buyer has exercised the rights established in Clauses 11.1, 11.3-11.5 of the Rules, the money shall be returned to him within 14 (fourteen) calendar days after the Buyer's notice was sent to the Seller, and if the Buyer has not returned the goods to the Seller. days. If the Buyer has used the additional money back guarantee, he is subject to a 30 (thirty) calendar day money back period, calculated from the day the goods are returned to the Seller.

11.6.9. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.6.10. After exercising the rights established in clauses 11.1.-11.3 of the Rules, the Buyer shall be returned: the price of the goods, the administrative fee, if any. Delivery costs are non-refundable. After exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer shall be reimbursed: the price of the goods, the administrative fee, if any, the costs of delivery of the goods, the costs of returning the Goods shall not be reimbursed.

11.6.11. The Seller has the right not to return the amounts paid by the consumer until the goods have been transferred to Hookahshop.lt and the Seller has not been checked for compliance with Clause 11.6.2 of the Rules.

 

  1. Responsibility

12.1. The buyer is responsible for illegal actions performed using Hookahshop.lt.

12.2. The registered Buyer is responsible for the storage and / or transfer of his login data to third parties. If the services provided by Hookahshop.lt are used by a third party who has logged in to Hookahshop.lt using the login data of the Buyer, the Seller considers this person to be the Buyer.

12.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, without taking into account the Seller's recommendations and its obligations, has not read these Rules, Privacy Policy, www.Hookahshop.lt usage rules even though he was given such an opportunity.

12.4. If Hookahshop.lt provides links to other third party websites, then Hookahshop.lt does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. Hookahshop.lt is not obliged to check the transmitted or stored external information or identify illegal actions.

12.5. Hookahshop.lt is not responsible for the proper performance of mutual obligations between the Buyer and the Seller, whose goods or services the Buyer orders using Hookahshop.lt.

 

  1. Hookahshop.lt applies marketing tools

13.1. The seller may initiate various promotions or games at Hookahshop.lt at its own discretion.

13.2. Hookahshop.lt has the right to unilaterally, without separate notice, change the terms and conditions of promotions or games, as well as cancel them.

 

  1. Exchange of information

14.1. All communication related to the purchase of goods using Hookahshop.lt, regardless of the Seller of the goods, is performed through Hookahshop.lt, through the contacts specified on the Hookahshop.lt e-commerce website. In the event that the Buyer and the Seller carry out the communication related to the goods in other ways than through Hookahshop.lt, Hookahshop.lt does not assume any responsibility and risk that may arise due to such communication.

14.2. Hookahshop.lt these Rules, www. In accordance with the Hookahshop.lt Terms of Use and Privacy Policy, all notifications are sent during the Buyer's registration or when ordering goods to the e-mail address specified by the Buyer or by SMS to the telephone number specified by the Buyer.

 

  1. Final Provisions

15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

15.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.

15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

15.4. In case the Buyer does not agree with the answer to the Buyer's written claim prepared by the Seller and transmitted to Hookahshop.lt, the Buyer (natural person, consumer) may submit his request / complaint regarding the goods purchased from Hookahshop.lt to the State Consumer Rights Protection Service (Vilniaus str. 25, 01402 Vilnius, e-mail [email protected], phone 85 262 67 51, fax (85) 279 1466, website www.vvtat.lt (also for territorial subdivisions of the State Consumer Rights Protection Service in counties) - or fill in the application form on the EGS platform https://ec.europa.eu/odr/.